Zocdoc vs NexHealth: 10,000 practices chose NexHealth
Zocdoc is a patient marketplace. NexHealth books patients from your own website and Google listing. No fee per patient.
Or call 866-522-1598
A patient marketplace, with a fee for every new patient it sends you.
Their competition: Healthgrades, Opencare and Psychology Today.
A patient experience platform that keeps your calendar full and your patient balances collected.
Our competition: the hours your staff spend calling to fill a last-minute cancellation, manually posting payments, and checking insurance one patient at a time.
Actions speak louder than sales promises
What each company actually did over the past five years.
NexHealth over the past five years
100 releases a year
180 releases a year
260 releases a year
Zocdoc over the past five years
Raises $150M from Francisco Partners
- Fee per new patient replaces the flat fee
- Charged whether or not the patient shows
- $35 to $110 per new patient in 2019
Zo, an AI phone line billed per visit
- First profitable year, by its own account
- Co-founder sues over his removal as CEO
- Whistleblower suit over the booking fee
Sells its booking to other platforms
- Khosla tender values it at $2.3B
- Booking inside Gemini, Amazon and Yelp
- First acquisition: Sohar Health
A typical practice sees
What practices told us when they left Zocdoc for NexHealth
Cancellations fill themselves. Into your calendar, not a marketplace.
On Zocdoc, bookings never fully reached the group's Athena calendar. Slots were not managed right and cancellations did not always come through, so no one could track no-shows. They moved online booking to NexHealth.
Operations lead, six-location medical group
Payments post to the ledger. One monthly price, not a fee per patient.
On Zocdoc, 42 bookings in April and 14 no-shows, billed either way. The $73 booking fee worked out to about $100 for each patient who showed up. They moved to NexHealth for one flat monthly price.
Owner, two-location psychiatry practice
Forms write back to the chart. Insurance checked before the visit.
On Zocdoc, bookings arrived with wrong insurance and no way to check it, and patients could not update their plan. The practice moved website and Google booking to NexHealth to get insurance details up front.
Operations lead, dermatology practice
A local support team.
Practices missed the NexHealth team. NexHealth support is in Draper, Utah. And the onboarding team is in San Francisco, CA.
Office manager, three-location orthodontic group
Who does the job: software, or your staff
Buying a marketplace listing means your staff still does the job, and you pay for every new patient it sends.
The job
With NexHealth
With Zocdoc
Keeps your calendar full
With NexHealth
NexHealth, on its own
- Waitlist that fills cancellations on its own
- Online scheduling on your website, Google Maps and invisalign.com
- Tracks which bookings came from where
With Zocdoc
Your staff, by hand
When a patient cancels, the slot sits open unless another Zocdoc patient happens to pick it. Someone at the front desk calls down the list.
Gets patients ready before they walk in: forms done, insurance checked, card on file
With NexHealth
NexHealth, on its own
- Custom forms that sync to the patient chart
- Reads the insurance card from a photo
- Texts the patient when their insurance ID is wrong or expired
- Collects a card on file at booking or in the forms
With Zocdoc
Your staff, by hand
Zocdoc's intake form and coverage check cover the Zocdoc booking. They do not post to your chart or ledger. No card on file.
Collects your balances
With NexHealth
NexHealth, on its own
- Posts every payment to the ledger
- Works out the patient portion vs insurance on its own
- Text to pay, email, terminal and online portal
- Patient statements
- Surcharging
With Zocdoc
Your staff, by hand
Zocdoc does not take patient payments. No posting, no patient vs insurance split, no statements. Your staff runs the terminal and keys the ledger.
Writes it all back to your practice management system
With NexHealth
NexHealth, on its own
Every feature works with your practice management system, because the connection is ours and not a third party's.
With Zocdoc
Your staff, by hand
Zocdoc's connection is a calendar connection, often a third party's. A Zocdoc cancellation does not reach the chart, so the patient gets reminders and shows up. Forms stay on Zocdoc.
Gets you live
With NexHealth
An onboarding manager, with you
A person in San Francisco installs the sync and sets up your reminders, forms and online booking. 7 days from signed to live.
With Zocdoc
Your staff, with help articles
You list yourself. Set up in minutes, Zocdoc says. The calendar connection, the website widget and the Google button are on you and your web person.
Picks up when you call
With NexHealth
A person in Draper, Utah
40 seconds to reach a person by phone.
With Zocdoc
Your staff, left to their own
A help center and a contact form. The phone number Zocdoc publishes is for patients. Zocdoc has paused practice accounts for a month instead of fixing a problem.
A person in Draper picks up your call in 40 seconds. A person in San Francisco gets you live in 7 days.
Zocdoc: a help center and a contact form. Accounts get paused instead of fixed.
Questions practices ask us
How much does Zocdoc charge a practice?
Zocdoc charges a fee for each new patient booking. The fee is set by specialty and location and is charged at the time of booking. Zocdoc no longer publishes a range. When the model launched in 2019 it ran $35 to $110 per new patient. Its Practice Solutions tools carry a separate monthly fee per provider.
Does Zocdoc charge when the patient cancels or does not show?
Yes. Zocdoc's help center says the fee applies even if the patient reschedules, cancels or does not show. Zocdoc may waive it if the patient cancels within 24 hours of booking. If the patient was already yours, you have 7 days to file a claim for a credit.
Why does the Book Online button on my Google listing go to Zocdoc?
Zocdoc can take over the booking button on your Google Business Profile. Patients who found you on Google then book through Zocdoc, and Zocdoc does not check your chart, so a patient you have seen before can be billed as new. The button can stay on your Google listing after you quit Zocdoc, sending patients to a dead end. Turn it off and put your own booking there.
Does Zocdoc sync with my practice management system?
Zocdoc connects to the calendar for availability and the booking, usually through a third party's connector, and not to every system. A Zocdoc cancellation does not reach the chart, so the patient keeps getting reminders and shows up. Practices running Zocdoc next to their own calendar get double bookings. Zocdoc has paused accounts for a month instead of fixing it.
What happens to my reviews if I leave Zocdoc?
They stay on Zocdoc. Zocdoc reviews do not move to your Google listing, and practices keep paying Zocdoc mainly to keep the reviews. Reviews collected through NexHealth go to Google, which is where patients look first.
Is Zocdoc practice software?
No. Zocdoc is a marketplace. It lists your practice, takes the booking and sends reminders for it. It does not take patient payments, post to the ledger or send statements. Its intake forms and coverage check cover the Zocdoc booking, not your chart. Its EHR connections are calendar connections for availability and the appointment.
Who owns Zocdoc?
Zocdoc is a private company in New York, founded in 2007 and run by co-founder Oliver Kharraz since 2015. Francisco Partners led a $150 million round in 2021. In May 2026 Khosla Ventures offered to buy employee shares at a $2.3 billion value. In 2026 it began selling its booking to payers, search engines and AI assistants, and bought an insurance eligibility company.
Can I keep Zocdoc and use NexHealth?
Yes. Many practices keep the Zocdoc listing for brand new patients who search there, and move their website booking and Google button to NexHealth so those patients book straight into the calendar with no fee. NexHealth runs alongside Zocdoc.
Who owns NexHealth?
Its founders, backed by Silicon Valley investors. The roadmap comes from what practices ask for, and new product updates ship most weeks: 880+ releases in the past five years.
How do I switch from Zocdoc to NexHealth?
A NexHealth person installs the sync, sets up your reminders, forms and online booking, and walks your front desk through it. 7 days from signed to first feature live.
Does NexHealth work with my practice management system?
15 systems, dental and medical, cloud and on premise: Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Denticon, Curve, Cloud9, Dolphin, eClinicalWorks, athenahealth, NextGen, ModMed and more. The full list is at nexhealth.com/integrations.
Is NexHealth for medical practices too?
Yes. 19 specialties: dental, orthodontics, primary care, dermatology, physical therapy and more.
Zocdoc is a marketplace.
Keep the listing if it brings you patients. Add the platform that books patients from your own website and Google, and collects your balances. No fee per patient.
Or call 866-522-1598
Already on Zocdoc? Keep the listing. NexHealth runs alongside it.