NexHealth Support

Some patients may prefer not to receive marketing emails, review requests, or even reminders for their appointments. NexHealth is flexible and built to accommodate all patients’ needs.

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Patients always have the option to Unsubscribe from email communications or STOP SMS communications on their own. If, however, you receive a request to stop sending a specific communicatioin to a patient, it is easy to update their preferences in NexHealth.

To update patient communication preferences:

1. Search for the patient’s NexHealth profile in the top left.

2. Click on the Actions menu and select Communication preferences.

3. Use the toggles at the top to turn off ALL communications via Email or SMS.

4. Alternatively, expand the Appointment or Patient drawers to select specific communications.

If you need to opt a patient out one-time for a specific appointment, can use the toggles found in the ellipsis (...) to the right of the patient's name on NexHealth Home. This will override the automation setup to send them the template in question without changing their preferences for future appointments.