Build a thriving practice with better insights into patient satisfaction

Dashboard healthcare analytics with multiple KPIs and reporting for your practice.

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Easily track appointments, marketing campaign metrics, and more.
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Intuitive visualization of your practice’s healthcare analytics data.
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Integrates with your healthcare practice management or EHR system.
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NexHealth provides an all-in-one service that is easy to use and deeply integrated with practice management systems.
Lori Mixon, Vice President, Marketing, Mid Atlantic
tapan patel, head of product, truelark headshot
NexHealth was the only solution that met our requirements for read/write capabilities, synchronization speed, and reliability that could support our AI-powered patient interface.
Tapan Patel,  Head of Product, TrueLark
debbie nicholson headshot
The real value of NexHealth comes in having all the data auto-updated into Eaglesoft, saving hours every day for the office team, reducing errors in data entry, and minimizing storage costs.
Debbie Nicholson, Vice President, Marketing, Coast Dental Clements
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Having all our patient communication auto-update into Denticon has been game-changing. We’ve seen a 225% increase in Google Reviews volume, boosting our brand awareness with new patients.
Justin Clements, Director of Operations, Bright Direction Dental

Optimize analytics for healthcare practice performance

As a doctor and business owner, it's important to understand your healthcare practice’s performance to make more informed business decisions. Gathering healthcare data across multiple platforms can be overwhelming, so we've made it easy to build a stronger practice with data available with our NexHealth healthcare analytics solutions.

Analyze healthcare data for top results

Visit the NexHealth Healthcare Analytics dashboard to see a clear, visual breakdown of your practice performance. Critical healthcare analytics data is found here, including visits booked, reschedules, cancellations, and patient satisfaction ratings. Weekly emails summarize your dashboard healthcare analytics to keep you informed.

Your patient experience will never be the same

Click through each step of the patient journey to see what a modern experience looks like

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Patients struggle to find you and book an appointment.
Patients see your five-star Google Reviews and instantly book an appointment online.
Patients have to call your frontdesk during business hours.
Let paitents book online 24/7 using your real-time availability.
Patients no show or forget to reschedule.
Patient receive timely reminders so they can confirm with a single click.
Patients have to arrive early to fill out paper forms.
Patients can complete online forms at home on any device
Patients forget to send in a check for outstanding balances.
the old way of handling payments
Patients get post-appointment links to submit secure payments.
NexHealth payments module
Patient only take the time toshare negative reviews
Patient are prompted to post a Google yReview when they have a positive experience
Patients fill in a card for an appointment six months out.
Patients receive automated recall messages with built-in booking based on their last appointment date. 
Ready to grow your practice?
Automate your patient scheduling, forms, communications, and more with the patient experience platform that syncs with your health record system.

Optimize for performance

Our health analytics dashboard makes it easy to uncover pain points and track your improvement over time.

Get valuable feedback

Gain healthcare analytics insights from your patients and source honest feedback, while watching your average rating increase.

See NexHealth in action

With NexHealth, we're your partner in practice growth. Our robust healthcare analytics platform helps you thrive.

Frequently asked questions

Why is it important to reduce no shows and appointment cancellations?

Patient no-shows and appointment cancellations can drastically impact practice revenue.

With missed appointments costing the American healthcare system $150 billion every year, your clinic could be seeing anywhere between a 5% to 30% no-show rate. Every 60 minutes’ worth of missed appointment is costing clinics an average of $200 every time.

Automated appointment reminders make the most of your available time slots by reducing no-shows and cancellations, so you’re not losing out on potential revenue.

Moreover, the more frequently a patient no-shows, cancels, or simply forgets about their appointment, the more likely they are to be disengaged with your practice and their medical and dental care, resulting in the potential loss of a patient.

How can I encourage patients to reschedule missed appointments?

Automated appointment reminders are an effective way to reduce patient no-shows, and are more likely to be received than a phone call. If there’s one thing people don’t like these days, it’s picking up the phone. Email and text appointment reminders are a non-invasive way to remind your patients about their appointments – and they’ll appreciate you for it.

Automated appointment reminders are a 24/7 service, unlike your physical staff. You can set up patient reminders so they’re sending outside business hours, when patients are more likely to see them.

Automated appointment reminders can be sent the same day of a patient’s appointment, so that “I forgot about my appointment” becomes an excuse of the past.

How can I determine my no-show rate?

Curious to know how much patient no-shows are affecting your bottom line?

Here’s how to calculate the impact of no-shows on your clinic: Multiply your average number of patients per month by your average revenue per appointment. Multiply that number by your average no-show rate. Make sure your reports are showing only true no-shows and not rescheduled appointments.

That’s the amount of revenue you’re losing every month to no-shows.

NexHealth’s automated reminder software solution can help you recuperate a large portion of this lost revenue and even pay for itself in the process.

How should I message No-Show patients?

Your automated appointment reminders should reflect the unique personality of your practice, but here are a few guidelines to help keep your appointment reminder messages engaging and succinct:

  • Keep your automated appointment reminders as short as possible so your patients retain the most important piece of information: the date and time of their appointment.
  • Keep them clear. Include only the most important information, such as date, time, and appointment location. Email & text marketing messages are a great place for practice branding.
  • Keep them simple. Add an easy way for patients to confirm their appointment after the first text reminder. The standard mechanism for confirmation is to ask patients to respond with “C” for confirmation or “Y/N” to clarify whether they’ll be able to make it.
  • Keep them HIPAA-compliant. Never include more information than you have to in a text reminder. That means leaving out appointment details like reason for appointment, treatment plans, etc.

Text and email appointment reminders are allowed under HIPAA, as long as your clinic adopts software that secures patient data and that the information you include in your appointment reminder messages is HIPAA-compliant.

Here are a few best practices to ensure your dental marketing messages are secure:

  • Limit the amount of private medical information in all appointment reminder communication. For example, instead of specifying that your communication is from “Cosmetic Dentistry Services”, make sure the reminder comes from “Dr. Allen.”
  • Don’t use your patients’ names in reminders if you can avoid it.
  • Finally, don’t include information about diagnoses or treatment plans in reminders.

Still in need of inspiration? Explore our appointment reminder messaging templates.

Will using telehealth or teledentistry help to reduce no-shows?

Yes! Coupled with automated appointment reminders, telehealth services can be an effective way to reduce patient no-shows.

Additionally, telehealth services remove many of the difficulties associated with in-person visits.

Some of the more recent reasons why patients missed appointments include childcare challenges, increased anxiety about associated risks when visiting healthcare facilities, and  reduced income.