Dental Trends
Guides
ABELDent
ABELDent
AdvancedMD
AdvancedMD
AestheticsPro
AestheticsPro
CS OrthoTrac
CS OrthoTrac by Carestream Dental
CS WinOMS
CS WinOMS by Carestream Dental
CareCloud Charts
CareCloud Charts
Carestack
Carestack
Carestream Care Management Platform
Carestream Care Management Platform
Cerner PowerChart
Cerner PowerChart
ChARM EHR
ChARM EHR
ChiroTouch
ChiroTouch
Cloud9
Cloud9 Ortho
CureMD
CureMD
Curve Dental
Curve Dental
DOX Pedo
DOX Pedo by KSB Dental
DentalVision
DentalVision by Henry Schein
DentiMax
DentiMax
Denticon
Denticon by Planet DDS
Dentrix Ascend
Dentrix Ascend by Henry Schein
Dentrix Enterprise
Dentrix Enterprise by Henry Schein
Dentrix
Dentrix by Henry Schein
Dolphin
Dolphin by Patterson Dental
EZDental
EZDental
Eaglesoft
Eaglesoft by Patterson Dental
Easy Dental
Easy Dental
Elation
Elation
Epic Systems
Epic Systems
Fuse
Fuse by Patterson Dental
Greenway PrimePatient
Greenway PrimePatient
Healthie
Healthie
Internally made EHR
Internally made EHR
Jane App
Jane App
MDLand iClinic
MDLand iClinic
MOGO
MOGO
MacPractice MD
MacPractice MD
MaxiDent
MaxiDent
Medical Manager
Medical Manager
Medisoft Clinical
Medisoft Clinical by e-MDs
Meditech EHR
Meditech EHR
ModMed
Modernizing Medicine
NexTech Practice
NexTech Practice
NextGen Enterprise
NextGen Enterprise
NextGen Office
NextGen Office
OfficeAlly
OfficeAlly
Open Dental
Open Dental
Open Dental Cloud
Open Dental Cloud
Ortho2 Edge Cloud
Ortho2 Edge Cloud
Other
Other
PBS Endo
PBS Endo
Practice Fusion
Practice Fusion
Practice-Web
Practice-Web
PracticeWorks
PracticeWorks by Carestream Dental
QSIDental
QSIDental by NextGen Healthcare
Sensei
Sensei
SimplePractice
SimplePractice
SoftDent
SoftDent by Carestream Dental
Sunrise Community Care
Sunrise Community Care by Allscripts
TDO Software
TDO Software
Tebra
Tebra
TherapyNotes
TherapyNotes
Valant EHR
Valant EHR
Veradigm Enterprise EHR
Veradigm Enterprise EHR
Veradigm Professional EHR
Veradigm Professional EHR
WaveOrtho
WaveOrtho
WebPT
WebPT
athenahealth
athenaClinicals by athenahealth
drchrono EHR
drchrono EHR
eCW
eClinicalWorks
iCanNotes
iCanNotes
iDentalSoft
iDentalSoft
topsOrtho
topsOrtho
Winter 2025 Release! New features to enhance productivity, profitability, & patient satisfaction
See what's new
Webflow Homepage
See Demo
Products
Scheduling
Get new appointments and fill last-minute openings
NexHealth Scheduling Widget
Communications
Automate texts and emails to fit your workflow
NexHealth Communications Widget
Forms
Never scan paper forms again
NexHealth Forms Widget
Payments
The fastest way for patients to pay 
NexHealth Payments Widget
Insurance
Verify insurance eligibility in seconds
Powered by the NexHealth Synchronizer
Scheduling
Online Booking
Syncs directly to your health record system.
One-Click Recalls
The easiest recall booking experience takes just one click.
Waitlist
Fill last minute openings with Waitlist.
Communications
Messaging
Stop leaving voicemails. Start sending texts.
Campaigns
Your practice is a business. Market it like one.
Reminders
Eliminate patient no-shows.
Reviews
Turn every visit into a 5-Star Patient Review.
Forms
Forms
Never scan paper forms again.
Payments
Payments
Faster payments you can bank on.
Verification
Verification
Verify insurance any time you need to confirm coverage.
real-time online booking
Built on the NexHealth Synchronizer

Digitize your patient engagement and auto sync data with the NexHealth Synchronizer

Resources
Resource Center
Company News
Guides
Customer Stories
Trending posts
How to Optimize Your Google Business Profile to Convert More Patients

Given that Google is most patients' first stop, optimizing your business profile is crucial for attracting and converting more patients. Here's how.

Best Email and SMS Dental Appointment Reminder Templates

Minimize no-shows with these email & SMS templates and unlock strategies to keep your calendar full.

Help Center
NexHealth On-Demand
What’s new
Setup
The Synchronizer
Communications
Messages
Campaigns
Scheduling
Waitlist
Forms
Payments
Verification
iPads
Analytics
Security
Helpful Links
Help Center
Careers
We're Hiring!
Integrations
Culture
API
FAQs
Refer a Practice
Customer Stories
See all case studies
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Bastida Dental Group Saves $2k on Monthly Zocdoc Fees with NexHealth

After switching to NexHealth from Zocdoc, Bastida Dental Group is saving $2k a month just on new patient booking fees. See why they prefer NexHealth Online Booking.

Perfect Smile Dental Gains 35+ Monthly Google Bookings and 40% More Positive Reviews with NexHealth

Perfect Smile Dental Care partnered with NexHealth to create a digital patient experience that’s convenient from the moment patients find them on Google, leading to more than 35 new bookings from Google and a 40% increase in positive patient reviews.

Daily Smiles Dental Reduces Patient Cancellations with NexHealth Communications

Daily Smiles Dental overcame the challenge of poor patient communication methods that led to patient cancellations and no-shows. Learn how the practice implemented NexHealth to streamline patient communications and reduce cancellations.

Developers
Health Records API
Integrate with dozens of EHRs in 1 sprint
Pricing
Use Cases
How it Works
CASE STUDY
TrueLark selects the NexHealth Synchronizer API to integrate with health record systems
Documentation
Explore references and guides for developers
Introduction
Practice Overview
Scheduling
Practice Financials
Patient Communication
Guides
Changelog
Get API access
Create your free NexHealth Developer account
Pricing
Contact
Help Center
888-875-0851
SUPPORT@NEXHEALTH.COM
Log In
See demo
Get a Demo
"Hands down the best system I've used.
‍And I've used ‍at least 6 others." - Shaye, Falmouth Dentistry
See why Mid-Atlantic Dental Partners says, "NexHealth proves the value of partnering with best-in-class solutions."
‍
Resources
Popular
Guides
Customer Stories
Compare
Company News
Products
NexHealth Online Booking
Automated Reminders
NexHealth Messaging
NexHealth Forms
Waitlist
Online Payments
NexHealth Reviews
One-Click Recalls
Marketing Campaigns
Analytics
Health Records API
Title
artist
00:00
00:00
Title
artist
Resources
/
Guides
-
/
Why 2022 Is the Year of the Patient for Dental Practices
+

Why 2022 Is the Year of the Patient for Dental Practices

Learn why dental practices should focus on the patient experience in 2022 and how to make the transition to a more customer-centric model.

Visit Link To Learn More
NexHealth Insights
NexHealth Insights
Updated
March 28, 2025
Why 2022 Is the Year of the Patient for Dental Practices
https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6426e49d0710bec585b75fd8_632c9ddfae4532578d3c3885_Why2022isthe-800x600-2-1200x900.jpeg
Play Episode
Pause Episode
google podcasts logoamazon prime music logoapple podcasts logospotify logo
Product Used
No items found.
Table of Contents
heading h2 sadas d asa sdas das das das das d
heading h2 sadas d asa sdas das das das das d
See video transcript

In the past, your dental practice’s patient experience may have looked like this: Your office called to remind patients about upcoming appointments, had a written waitlist to fill spots for last-minute cancellations, and booked appointments exclusively over the phone.

In 2022, it’s time to put down the pencil and half your phone usage. The patient experience of the future exists online and centers on consumers’ convenience by letting them schedule and contact practices on their own time.

You might be wondering, why is this sudden push for a customer-centric, digital approach happening now? There are several reasons, but the biggest one, as you might have guessed, is the pandemic. It’s caused a major disruption to healthcare, with both practices and patients having to adapt to public health concerns and a staffing shortage.

With so many changes for people and their habits, dentist offices must act to meet patients’ evolving needs and expectations. Below, we’ve called out a few trends we’ve observed, based on our report, The State of Dental 2022. If you want to read more, download it here.

Telehealth is changing how people think about healthcare

Dentists generally have fewer opportunities than other specialties to utilize telehealth because of the nature of their services (you can have a therapy session with someone over Zoom, but it doesn’t work as well for filling cavities). But it’s important to recognize that dentistry is just one slice of a patient’s overall healthcare experience. Patients can and do see primary care physicians, dermatologists, and mental health providers virtually. And those digital appointments are resetting their expectations for healthcare across the board.

“Over the course of COVID-19, [patients] have become accustomed to conducting all of their appointments online, and they don’t have the time, patience or desire to go back to the traditional way,” according to Dr. David Berg, co-founder of Redirect Health, a national organization that pioneers mobile and telehealth.

With the changes comes a heightened push to offer more convenient options for patients, like filling out forms online in advance to avoid waiting times.

“The pandemic will become an inflection point in history where healthcare, notably the urgent care market, shifted to an enhanced patient-centered model of care that catered to rapidly changing patient preferences and consumer habits in the same way e-commerce, transportation, and other industries have done previously,” according to Tim Dybvig, SVP of Patient Experience at Experity, a technology solution provider for telehealth-centered practices.

Patients are on the move

The pandemic and increased remote work have caused people to move all over the country. Those people are shopping for new dentists.

Poll results show 29% of Americans relocated since COVID-19 or plan to — more than three times the volume prior to the pandemic. And relocations to midsize and small metro areas from big cities rose 23%, according to the Wall Street Journal.

This population shift means practices can no longer solely rely on the patient base they’ve had for a long time. They must court the new patients and appeal to them as consumers.

Patients shop for care online

Your practice likely has a presence on one if not more social media platforms, plus Google Business and Yelp. And you can be sure that when people are shopping for a new dentist, they’ll first visit a practice’s website and check out reviews from other patients.

Online conversations and communities have a strong influence on younger consumers, according to the healthcare marketing agency Healthcare Success, especially when it comes to making health decisions.

This highlights why it’s important to maintain an engaged presence on these platforms and why you should encourage patients to leave reviews. New patients will do their research online before booking an appointment, so it’s crucial to maintain a positive image of your practice.

Now is the time to make your move to improve patient experience

Modernizing your practice has become an urgent priority. This means implementing technology to improve the patient-provider relationship, such as online scheduling, instant messaging, and text or email appointment reminders. To learn more about how to pick the right platform for your practice, download our report, The State of Dental 2022.

View customer stories
Transform Your patient experience with NexHealth
no
Demo Request
200
[Webflow] Demo Request - Global
Demo Request
Did you find this article helpful?
Thank you! Could you please explain why?
Product Used
No items found.
Table of Contents
Related Products
No items found.
Related Articles
No items found.
Summer Leader  2022
star iconstar iconstar iconstar iconstar icon
4.9/5
What is NexHealth?
Automate patient scheduling, forms, communications, and more with EHR-integrated patient experience platform.
Save hundreds of hours on monthly labor
Automate everything from signups to recalls
Easily setup 40% more appointments every week
Get a demo
Learn more
NexHealth Logo White
Copyright © 2025
CONNECT
888-875-0851
Twitter
Instagram
Contact Us
LinkedIn
Facebook
youtube-logo
Youtube
nexhealth support icon
Support
Learn how top practices retain happy teams:Download the 2024 State of Dental
Products
SchedulingCommunicationsFormsPaymentsInsurance verification
Features
Online BookingOne-Click RecallsWaitlistNexHealth MessagingMarketing CampaignsAutomated RemindersReviewsNexHealth FormsOnline Payments
Developers
Health Records APIDocumentationSign Up
Get Help
PricingSupportBlogHelp Center
Help Center
Help Center HomeCommunications
NexHealth On-Demand
Security
Analytics
Messages
iPads
Campaigns
Waitlist
Verification
What’s new
Communications
Setup
The Synchronizer
Scheduling
Forms
Payments
Helpful Links
CareersWe're HiringRefer a PracticeReviewsState of Dental 2024Practice Efficiency ScorePricingFAQ
Resources
Company NewsGuidesCustomer StoriesCompare
Legal
Website TermsWebsite PrivacyRefundsSMS Practices