NEW

Source patient feedback directly after appointments with online patient reviews.

Healthcare reputation management through automated surveys contributes to positive Google, Facebook and Yelp ratings.
  • Manage your web ratings so patients trust and choose you.
  • Save staff time with automated feedback outreach.
  • Gain more insight into patient satisfaction.
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Generate more patient reviews.

The importance of patient reviews cannot be understated. According to Healthgrades, 84% of patients use online reviews to evaluate physicians. With NexHealth, your practice automates patient surveys after appointments to collect reviews and source valuable insights. Positive patient ratings can be posted to popular review sites, including Google, Facebook and Yelp, and honest feedback can be evaluated for ongoing practice improvements.

The timeliness giving reviews lends to much more positive reviews and then the ones that we can learn from, we're able to learn from in a very quick manner and resolve the issue in less than 24 hours.

Anthony D'Angelo
Anthony D'Angelo
Vice President of Operations
The Smilist
Built for practices like yours

It's actually been one of the most helpful resources we've had as an office. What [they’ve] done to integrate with cloud-based software, which most companies have had a really hard time doing like Curve Dental or Dentrix Ascend, your schedule is always changing a little bit.

Dr. Jennifer Plotnick
Owner,
Grand Street Dental

NexHealth integrating with MDLand saves us a whole bunch of time. I put in a new doctor, and that doctor gets integrated into NexHealth without me doing anything.

Asiye Bodur
Practice Administrator,
Bethany Medical Clinic of NY

Rather than having to do things manually, you have the ease of automating your systems. You have the ease of developing systems with a top notch customer service experience from a company that really cares.

Chief Operating Officer
Massachusetts-based
dental practice

Build your online presence.

Online reviews help evangelize your practice to other patients, and reflect the quality care you provide. By automating reviews, build your online presence faster and get patients to choose you over your competition. You can also track patient satisfaction metrics in the NexHealth analytics dashboard.

Case Study: Using NexHealth to gain 1,000+ positive reviews

Get more reviews with two-way integrations.

With full support for online reviews, your practice can automate patient surveys with one-click in your Practice Management System. Send surveys to patients by changing the appointment status in your PM System, which automates the review collection from there.

Frequently Asked Questions

How can reputation and review management help me acquire new patients?

Healthcare reputation management software offers many benefits, including increased patient acquisition. Online reputation management for doctors can inform patients of your services and treatments, answer any potential questions patients may have before scheduling an appointment, and educates potential patients on what to expect before their appointment.  


When should I ask patients to leave a review?

It’s good practice to ask patients to leave a review as close to their appointment as possible, when their memory is fresh and their experience with you is top of mind. NexHealth automates this process with email and text messaging reminders. We’ve included some online review request templates here.

If I have good patient reviews on social media, do I need a reputation management software?

Yes! Although it’s popular, not everyone uses or trusts social media. Healthcare reputation management and establishing a positive online presence (especially on social media) is a critical part of healthcare marketing, but it’s also important to think holistically and ensure your strategy reaches as many people as possible. Social proof is an essential part of your overall brand image, and one that holds a lot of weight in the mind of potential patients. Online reviews are the digital equivalent of word-of-mouth, and your reputation can do a lot to drive patients to (or away from) your practice. With 88% of people reading and trusting online reviews, and wanting to see aggregate reviews of 4 out of 5 stars or higher, a solid online healthcare reputation will help make patients trust you, choose you, and retain you for life.

How can I encourage more patients to leave online reviews?

NexHealth automates patient feedback surveys right after their appointments, so the possibility that patients will leave a review is higher. Automating the process via SMS and email reminders helps improve the velocity of your reviews on popular platforms such as Google, Facebook, and Yelp.


What should I do to address negative reviews?

When managing your healthcare reputation, negative reviews should be taken into consideration. Responding to these reviews in a timely manner is a crucial part of your patient engagement strategy. When responding to negative reviews, communicate with the patient or reviewer to let them know their concerns have been heard and explain how you’ll address their concerns in the future. For more information on how to effectively respond to negative reviews online, check out our tips and best practices here.

What are the benefits of online reputation management for doctors?

Healthcare reputation management software has many benefits. Online reviews for healthcare providers are a powerful tool in attracting, acquiring, and retaining patients and help grow and scale your practice. Reviews also serve as a way to build trust with patients before they step foot in your office, and manage expectations when visiting your practice. You may also gain valuable insights about your patients’ real experiences, and prevent potential issues down the line.

Improve online ratings
Improve online ratings

NexHealth makes it easy for your happiest patients to leave positive feedback online and generate interest for your services.

Gain valuable insights
Gain valuable insights

Track patient satisfaction and watch ratings increase over time, directly from the platform.

Acquire new patients
Acquire new patients

Offering an improved online presence and real-time online booking helps increase your patient acquisition efforts.

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