Camelback Dentistry Consolidates 4 Systems with NexHealth and Gets 72% More New Patients

Challenge: Outdated Systems that Don’t Work Together

Camelback Pediatric and Orthodontics Dentistry a bustling three-doctor practice, struggled with juggling multiple patient communication platforms—Patient Engage, OperaDDS, and Demandforce—for texting, appointment confirmations, and forms.

“It was just all over the place having to check different platforms to look at updates and things like that,” shares Marilyn Reber, the Practice Manager. The fragmented systems made it hard for the team to stay organized, costing them hours each day just to manage tools that didn’t integrate.

Solution: One Platform for Everything

The team needed a single, streamlined solution to handle online booking, reminders, and forms. That’s when they turned to NexHealth. By consolidating four systems into one, they gained:

1. Online booking - Patients can book appointments anytime, even after hours, while the team manages everything on one calendar. “We haven’t had to cancel any of the ones booked online so far—they’ve all been perfect in the schedule,” says Marilyn.
2. Automated reminders - Once an appointment is booked, patients automatically receive reminders, ensuring they show up on time.
3. Digital forms - Patients receive digital forms tailored to their appointment type, eliminating the need to arrive early for paperwork.
4. Waitlist - Filling last-minute openings is now effortless. The team sends a quick text, and appointments are filled within 10 minutes—no more spending an hour calling through the ASAP list.

{{social-proof="/resource-content-components"}}

Results: A Unified System That Drives 72% More New Patients

“To have software that works so seamlessly for patient automation—it blows my mind,” says Marilyn. “I had very little faith, so once it was active and working, my only regret is not finding it and starting it sooner.” Here’s what Camelback Dentistry has achieved with NexHealth:

One System, Not Four

No more switching between or paying for multiple platforms. Everything is now managed in one place.

2+ Hours Saved Daily

With real-time syncing to Dentrix, the team saves over two hours a day by eliminating manual data entry for patient forms.

72% More New Patients

In just one year, new patient appointments jumped by 72%. The practice no longer misses out on patients who prefer the convenience of online booking.