Challenge: Outdated Systems that Don’t Work Together
Camelback Pediatric and Orthodontics Dentistry was a busy practice with a three-doctor team, using multiple patient communication systems including Patient Engage, OperaDDS, and Demandforce to manage texting, appointment confirmations, and forms.
“It was just all over the place having to check different platforms to look at updates and things like that,” says Marilyn Reber, the Practice Manager. This made it difficult for the team to stay on top of updates, and they wasted hours a day just managing different platforms that simply don’t work with one another.
Solution: One Solution That Does It All
The team needed to consolidate the four systems into a single solution to manage online booking, reminders, and forms - that is what led them to NexHealth. The team switched to NexHealth for:
- Online booking - the team can easily manage everyone’s schedule on one calendar and give patients a way to book even after hours. “we haven't had to cancel any of the ones that have been booked online so far – they've all been perfect in the schedule,” says Marilyn.
- Automated reminders - when an appointment is booked, automated reminders are directly sent to patients to confirm, ensuring that they show up to the appointment.
- Digital forms - automatically send patients digital forms based on appointment types, and patients no longer have to show up early to fill out paperwork.
- Waitlist - the team can send a text and the appointment can be filled within 10 minutes versus spending an hour calling everybody on the ASAP list before. Gaps in the calendar are filled with new appointments quickly.
Results: One Consolidated System That Saves Time and Gets More Patients
“To have software that really does work so seamlessly for patient automation, it blows my mind. I had very little faith, so once it was active and working, my only regret is not finding it and starting it sooner,” says Marilyn. Below are the three main benefits the Camelback team sees with NexHealth.
Consolidated 4 Systems to 1
Camelback Dentistry no longer needs to switch or pay for multiple communication systems.
2+Hours of Daily Time Savings
Because NexHealth directly syncs in real-time with Dentrix, the team saves 2 hours per day by eliminating manual patient forms data entry.
70 Online Bookings Appointments
Within a few weeks, there were over 70 appointments booked online through NexHealth, and half of which are new patients.