Challenge: Decades Worth of Paper Forms That Are Unmanageable
Coleman Plaza Dentistry in Salt Lake City, Utah, had been in operation for decades and have amassed tens of thousands of patient forms and paperwork. Managing walls of paper forms was a big challenge, “my first day consisted of scanning 6 months worth of paperwork that was close to a foot high,” says Alie Devereaux, the Customer Relations Manager of Coleman Plaza Dentistry.
Realizing that paperwork was a significant drain on the team's time, Alie decided it was time to change the way they manage forms to spend more time on patient care.
Solution: Digital Forms that Sync with Dentrix in Real-Time
To address this challenge, Coleman Plaza Dentistry implemented NexHealth digital forms. Before, the process was all manual – Alie had to print out patient forms, have patients come in early to fill them out, and manually type forms into Dentrix.
With NexHealth, now Alie has an automated process:
- The team can customize their own forms or choose from a list of NexHealth prebuilt templates to collect patient information, medical history, and HIPAA consent.
- Patients receive online medical forms based on their appointment type before their visit and can fill them out on any device from anywhere.
- NexHealth automatically syncs form responses to Dentrix, so Alie and the team never have to manually type in forms again, avoiding human errors and double-entry.
“NexHealth Forms has transformed our workflow and made it so seamless from our patient treatment going into the form portion of dental work. It's an automatic process,” says Alie.
Results: 4 Hours Saved a Day
By implementing NexHealth digital forms, Coleman Plaza Dentistry now saves 3-4 hours each day without having to manage paper forms, freeing up valuable time that can be better spent on delivering better patient care.
“It's an enormous relief to not be staring at a mountain of paperwork,” says Alie, “it’s an immense relief to see my paper tray is empty.”