How Zen Dental Studio has thrived in Silicon Valley for 5+ years with NexHealth

Since Zen Dental first opened in 2017, they knew from the get-go that they needed to partner with a software company to enhance their patient experience and staff productivity. Read the story to learn how Zen Dental Studio has remained Silicon Valley’s top dental office for 5+ years with NexHealth.

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Alec Goldman

May 9, 2023

How Zen Dental Studio has thrived in Silicon Valley for 5+ years with NexHealth

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From the get-go, we put a lot of thought into how we could differentiate our office. And, being in Silicon Valley, we just wanted to make sure that it was as tech-forward as possible. We looked at all the offerings that were in the market, and nothing came close to NexHealth. And to this day, I think that's still very much the case. NexHealth and our office are very much working in tandem to enhance the patient experience.

It's helpful from a patient experience standpoint. They can see what our availability looks like, find a time that works for them, no phone calls, no back and forth which is great and they get that reminder right before the appointment.

My team is probably saving two to four hours every day, just not having to remind patients about their appointments or set up appointments and answer those phone calls. NexHealth just really helps us make the whole experience a lot easier. So it's like so seamless and makes everything so simple, stress-free. It has always been our priority to make patients feel very comfortable and at home. We have the amenities of Macha upon arrival, Netflix, heated eye mask, massaging chairs, and lively music to make patients feel more relaxed while they are getting their teeth cleaned and procedures done.

Patients have been happy with what we've been able to offer. Across both offices we're looking at generally more than 100 new patients per month. For us, you know, everything revolves around the patient experience, right? And NexHealth has been that perfect partner that allows us to deliver on that patient promise. As NextHealth continues to be an innovator in healthcare, we will continue to innovate for our patients to create those delightful experiences for our patients.

Challenge

Since opening its doors in 2017, Zen Dental Studio has been on a mission to revolutionize the dental industry by offering patients exceptional service in a comfortable and tranquil environment. As Zen Dental continues to grow and evolve, they face two main challenges in the highly competitive dental market. Firstly, they need to stand out from the countless dental practices in the downtown San Francisco region. Secondly, they need to maintain their commitment to innovation, even after five years in the business.

So, how do they manage to differentiate themselves and continue to innovate?

Solution

Overcoming these challenges requires a combination of technological solutions and creative thinking. So, Zen Dental partnered with NexHealth, a cutting-edge patient experience solution for dental practices, and enhanced its in-office experience in order to differentiate its offering. Here is what Zen Dental did:

1. Integrating NexHealth Since the Beginning

Zen Dental recognized the potential of NexHealth from the very start and has been utilizing its software solutions to streamline their practice and enhance the patient experience. From appointment scheduling to billing and patient communications, NexHealth has helped Zen Dental stay ahead of the curve by providing an all-in-one platform to manage the patient experience efficiently. Because NexHealth syncs with Curve, Zen Dental has been able to shift its focus to providing top-notch patient care, instead of spending time on the phones, typing in patient forms, or collecting payments.

As technology continues to evolve, so does NexHealth. Zen Dental has made it a priority to maintain a strong partnership with the software company, ensuring they always have access to the latest features and improvements. This ongoing collaboration has helped Zen Dental stay at the forefront of the dental industry, offering patients state-of-the-art services that set them apart from their competitors.

2. Unique Amenities for an Unforgettable Patient Experience

To further differentiate themselves, Zen Dental goes above and beyond by offering unique amenities that create a relaxing and enjoyable environment for their patients. Patients are greeted with a warm cup of matcha tea, setting the tone for a tranquil visit, and enjoy massage chairs, Netflix, and heated eye masks during their appointment. These thoughtful touches help Zen Dental create a memorable and positive experience that keeps patients coming back.

3. Rebranding and Building a New Location

To maintain their innovative edge, Zen Dental is continually looking for ways to expand and enhance their brand. This includes opening new locations and updating their existing spaces to better reflect their commitment to providing a zen-like atmosphere for their patients. By consistently reevaluating and refining their brand, Zen Dental ensures they remain a top choice for dental care in their respective communities.

Results

Zen Dental Studio has successfully differentiated itself in the competitive San Francisco dental market by embracing cutting-edge technology through its partnership with NexHealth and offering unique amenities to create an unforgettable patient experience. As a result, they have:

100+ new patients per month across 2 locations
Reducing their supplies cost by thousands of dollars, going 100% paperless with NexHealth Forms
Saved staff an estimated 3-4 hours per day, allowing them to focus more on patient care.

As they continue to innovate and grow, Zen Dental serves as an inspiring example of how a dental practice can thrive in today's fast-paced and competitive landscape. Their commitment to providing a top-notch experience for their patients and streamlining their operations with the help of NexHealth has positioned them as a leading dental practice in their communities.