Here's what we found

Automate insurance verification to save time, cut costs, and improve patient satisfaction. Discover how NexHealth’s solution boosts productivity and reduces manual work.

This month's releases are focused on one thing: giving your front desk time back. Less chasing patients for insurance details, less manual entry at check-in, and less confusion about who's handling which message.

NexHealth is excited to announce a new partnership with Reach to take your patient experience to the next level. Read the article to learn more.

NexHealth now supports insurance verification in OpenDental, streamlining the process for practices to verify patient coverage directly within the platform.

The new insurance-enabled forms feature is graduating from beta to General Availability! Integrating insurance verification directly into our forms creates a more efficient workflow for practices. This form will be the default insurance form for all NEW customers beginning next week (11/4), and will alert existing customers to its existence to encourage them to make the switch.

NexHealth has added a new insurance verification status, ‘NPI Issue,’ helping you quickly identify and resolve issues related to National Provider Identifier discrepancies.

We're excited to announce our closed beta launch of our new Dental Insurance Verification Form. This update addresses a crucial gap in our insurance verification workflow, particularly for new patients. The new form has streamlined fields optimized for insurance verification with a searchable dropdown component for selecting supported payers, ranked by location-level popularity. Insurance verification based on the information on the form is automatically performed when the patient enters the eligibility window. If they are already in the window, the verification occurs immediately upon form receipt.

Dynamic Windowing allows practices to ensure they always have the most up-to-date insurance information for appointments at the start of a month. Enabled by default, the system automatically adjusts the verification timing for appointments early in the month, so verifications for these appointments will occur on the 1st day of the appointment month, regardless of the standard window setting.

NexHealth is making verification generally available for OpenDental, providing seamless insurance verification directly within the OpenDental platform.

Now customers can easily setup verification windows to their preferences. Completely customized to suit any practice.

We have updated the Verification home page to make it more actionable for customers. Verifications are now organized by appointment date instead of verification date. We have also introduced a new Verification history page that maintains the previous view by verification date.

NexHealth now supports fallback to the Carrier ID field for Eaglesoft, ensuring smoother insurance verification and data handling in case of missing information.

NexHealth now offers automatic verification window adjustment based on your preferences.

NexHealth has introduced a new Blocked Payer Status in verification, helping you quickly identify and manage patients with restricted or blocked payers.

NexHealth has introduced a new "Tax ID Issue" error message in verification, helping you quickly identify and resolve issues related to Tax ID discrepancies.

We have exposed a new payments API endpoint for Dentrix, Dentrix Enterprise, Eaglesoft, and Open Dental, called Guarantor Accounts Receivable. This endpoint exposes the total balance on a guarantor’s account. It clarifies how much insurance is expected to pay and how much the guarantor owes the practice.It also buckets the balance into the amounts that are 30, 60, and 90 days past due.

NexHealth now offers a new procedure code filtering experience, making it easier to search and filter procedure codes for more efficient patient management.

We’ve added default appointment types to the institution creation flow to make initial setup easier for customers.

The on-prem team swiftly moved to address the observed issues so data will be correct moving forward, including: -Properly assigning patient procedures to the correct location -Filtering out Patient Procedures that are charges/adjustments and therefore have no ID -Fixed Procedure Code IDs that were using the name of the procedure instead of a typical identifier like ID or Date of Birth

NexHealth now supports Dentrix Payments with Integrated Ledger Sync, enabling seamless payment processing and synchronization with the ledger for easier management.

NexHealth announces the general availability of Smart Form Automation, enabling practices to automate form processes and improve patient data collection efficiency.

Previously, NexHealth Online Booking availability continued virtually endlessly, which meant that patients could book their appointments months and months in advance. Some teams may want more control over how far in the future a patient can book--please contact Support to set restrictions for your calendar.

We released two security enhancements to protect our users' accounts and improve overall system integrity: Password Security Checks Users will be prompted to adopt more stringent security features at login and will be asked to change passwords that are compromised or don't meet our new guidelines. This prompt will appear at login but can be bypassed (reappears on subsequent logins). Two-Factor Authentication (2FA) Promotion Users will be encouraged to adopt 2FA at login To ensure a smooth transition and to monitor any potential support requests, we are implementing these security updates gradually. The rollout began 10/15 with 10% of institutions. We are targeting 10.25 to complete rollout.

All changes from NexHealth will reflect in the customer’s security log, including: when we insert forms, update patient info from Forms information, update medical alerts/history, and appointments booked.

It’s now much faster and easier to find staff users on the Manage users page, using the search or filters at the top.

Free up some headspace and save time responding to messages with A.I.-powered Quick Replies. NexHealth generates rich, personal responses that you can use to engage with patients in seconds

NexHealth now allows Open Dental Payments with Ledger Sync to auto-generate digital statements, giving patients visibility into charges with the "Auto-Send Statements" feature.

In the same vein as the other recent patient-facing page updates we've made recently, we’ve updated our patient-facing payment pages to match the new application look and feel. There should be no functional changes as a result of these updates.

NexHealth has updated navigation icons, offering a cleaner and more intuitive interface for improved user experience and easier platform navigation.

NexHealth now lets you view and update appointment statuses directly from the Home page. Statuses sync with the EHR, ensuring accurate and up-to-date records.