Patient communications can go out via email or text. For text messages, we will send our communications to the first phone number (starting from the top) that is a cell phone.
Scenario 1: Single Phone Number on the Account
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6490aeb5f793f27c008eebeb_TCkXZcYJeaq9DvxTd0ZO8f7apQ3lwU0aQHP7YDnyFdOwQ7Hq71afHvuvvxNeG4F8tZVus2ofLwTsePAjvH1cbYZ-iOtxufn6gkJeehctDrykxxg_teyjuYSd-zEJx9-fEI48m5yEbjBetSP1NwvlLb0.png)
In this example, the first number is a cell phone, so the text communication would go out to (404)202-0202
Scenario 2: Multiple Phone Numbers on the Account
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6490aeb5f793f27c008eebe7_ilt-DJi3sbKPFjvT-heJH9hVZaBW9hQ5Ulerb3eRtNfKwKMAEKvozz9552GriJT6lMPilQDIySXhZ3e8Ag5pP6w-GCMmwx-kIPuR5NKOP7Q0u9gI0NwUYbmB3MwCPC_GmLXNIe0gwWgEpDR5q-t-izM.png)
In this example, the first number is a landline, so the text communication would go out to (620)341-0175 since it is a cell phone.
And I've used at least 6 others." - Shaye, Falmouth Dentistry