How do I limit how often a patient receives review requests?
Customers can now opt to control the frequency of patient reviews!
By default, patients receive a review request after every appointment. To add a limit on how often patients will be asked to submit a review:
1. Open your Reviews template.
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6490b46d1f984ac1b1ed3330_image-png-Apr-27-2023-07-44-44-7911-PM.png)
2. This will open your Reviews sequence. Select the plus icon at the bottom of the sequence.
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6490b46d1f984ac1b1ed332c_image-png-Apr-27-2023-07-45-40-3719-PM.png)
3. An actions menu will open on the right side of the screen. Select "Send to a patient once within."
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6490b46d1f984ac1b1ed3334_image-png-Apr-27-2023-07-48-14-1762-PM.png)
4. Set your preferred frequency. We recommend 6 months, but this can be customized according to your practice.
![](https://cdn.prod.website-files.com/62fb498ac6d6005848af0f22/6490b46d1f984ac1b1ed3329_image-png-Apr-27-2023-07-50-22-7233-PM.png)
5. Once added, the frequency will appear at the bottom of your sequence. This page auto-saves, so reviews will start sending per your settings.
And I've used at least 6 others." - Shaye, Falmouth Dentistry