NexHealth Support

To continue using NexHealth Payments after November 15, 2023, you need to register with our new payment processing partner Stripe and set up the bank account where you want to receive payouts. Learn more about why we’re upgrading to a new payment processing partner.

Why do I need to register?

Registration is required by our payment processor in accordance with federal banking regulations. It will also ensure you can access new features we are building:

• Advanced fraud protection
• Higher payments acceptance
• Automated reporting
• Self-service refunds
• Dispute management
• Alternative payment methods
• Payment ledger integrations

What information do I need to provide when I register?

• We pre-fill your information in the registration flow wherever possible. Please be prepared to provide the following information that we may be unable to pre-fill:
  • The legal name of your business and your Employer Identification Number (EIN), as recorded in your Letter 147C or SS-4 Confirmation Letter
  • The legal name, date of birth, home address, and last 4 digits of the Social Security Number that belong to someone who has significant control and management of your business (e.g. an office manager, practice owner, or executive). This person will serve as the representative for your account.
  • The legal names and email addresses of anyone who owns 25% or more of your business
  • The routing and account number of your business’s bank account

How do I complete the registration process?

1. Click the “Start registration” button in the banner or within the Payments tab in Setup. 
2. This will take you to a webpage hosted by our payment processing partner Stripe, where you can begin registering. 
   1. Important: You must create a new Stripe account with a unique email address. You cannot use an existing account.
   
3. On this page, you’ll need to enter an email address and a phone number where you can receive a text message to verify your account. You’ll use this phone number and email address to access your registration if something needs to be updated later.
   1. Important: Once you enter your phone number, you won’t be able to change it unless you contact Stripe support. Please make sure you’re using a phone number that can receive text messages and belongs to someone who represents the business. 
4. Enter the six-digit code you receive via text message to verify your account.
5. Input the required information about your business on the next two screens.

   
   

   
6. Verify that you represent the business.
   1. A representative is anyone with significant control and management of your business (e.g. an office manager, practice owner, or executive).
   2. Important: You do not have to be an owner to represent the business and complete the registration process.
   
7. Enter the required information about yourself.
8. Add the full legal names and email addresses of each person who owns 25% or more of your business.

   
   

   
9. Add your bank account and routing number where you would like to receive payouts.
10. Confirm your information is correct and click “Agree and submit.”

How long will it take for my registration to be approved?

• Registrations are typically approved within 7-10 business days. If you’re an existing Payments user, you can continue to use Payments while your registration is processed.
• If you’re signing up for Payments for the first time, you will be able to start using Payments in November.

My practice has multiple locations. Does each location have to complete the registration process?

• If you are a multi-location practice that currently sends payouts to multiple bank accounts, each location will have to complete the registration process.